“My bonus is missing and my withdrawal is pending” is the message many players see on screen, and it most often traces back to an unmet bonus condition or an incomplete account check. The sections below match each symptom to its usual cause and the steps that clear it.
Welcome bonus and free spins missing from the balance
The player expects the welcome bonus or free spins to appear after the first deposit or code entry, but the balance stays unchanged or shows only the deposit.
- The bonus code was typed with a typo or extra space.
- The deposit was made before the code was entered, and the offer needs the code at deposit time.
- An active bonus already covers the account, and a second offer cannot be stacked.
- The deposit method does not qualify for the welcome package.
- The first deposit was below the minimum the offer requires.
- Open the bonus page and check the exact spelling of the code, then compare it with what you typed.
- If the code was mistyped, make a new qualifying deposit with the correct code and the bonus should attach.
- If a bonus is already active, finish its playthrough or let it expire before claiming another.
- If the deposit method is excluded, choose a qualifying method for the next deposit.
- If the deposit was below the minimum, top up to the required amount and use the code again.
- After each deposit, look for a confirmation message on the screen before you start playing.
- Free spins usually appear in the bonus section, so open that section and check for a separate claim button.
- Some free spins need to be activated manually; press claim if the button is shown.
- If no bonus appears within a short time, log out and back in to refresh the balance display.
- Keep a screenshot of the deposit confirmation and the code you entered.
- Note the date and amount of the deposit so support can trace the transaction.
- Contact support if the deposit was confirmed and the code was correct but the bonus still did not arrive.
Contact support only after the deposit is confirmed and the code is verified correct.
Withdrawal stuck in pending status
The player requests a withdrawal and the status stays on pending while the balance is already reduced.
- Identity verification is incomplete, so the payout is held.
- Bonus playthrough is not finished, and the withdrawal amount includes bonus funds.
- The withdrawal was requested to a method that differs from the deposit method.
- The account has a pending check or a document request that blocks payouts.
- A recent deposit is still settling, and the funds are not yet fully cleared.
- Open the withdrawal history and note the exact status shown next to the request.
- Check the bonus section to see if a playthrough requirement is still active.
- Finish any remaining playthrough before expecting the payout to move.
- Confirm that the payout method matches the method used for the deposit.
- If a document request appears, upload the requested files in the verification section.
- Make sure your name and address in the profile match the documents exactly.
- If a recent deposit is still settling, wait for it to clear before requesting again.
- Avoid creating a second withdrawal request while the first is pending, as this can delay both.
- Keep the withdrawal reference number from the confirmation screen.
- Note the date and amount of the request for your records.
- If the status has not changed after the stated review period, gather your reference number and screenshots.
- Contact support with the reference number and ask for a status update on the pending request.
Contact support when the pending request has passed the stated review period without a status change.
Login fails or account locks after wrong passwords
The player enters the spinbet casino login details and sees an error, or the account is locked after several failed attempts.
- The password or username contains a typo or the wrong case.
- Too many failed attempts triggered a temporary lock.
- The account is blocked because identity documents are outstanding.
- The browser saved an old password that no longer matches.
- The account is already logged in on another device.
- Retype the username and password slowly, checking caps lock and keyboard language.
- Use the show password option to see what you are typing before you submit.
- Clear the saved password in the browser and enter the credentials manually.
- If the account is locked, wait for the lock period to pass before trying again.
- Use the password recovery option to set a new password if you cannot recall the old one.
- After resetting, log in once on a single device and close other sessions.
- If the lock persists, the spinbet account may need a manual unlock; the support team handles this through spinbet.asia.
- Prepare a screenshot of the error message and the exact time it appeared.
- Do not keep retrying, as repeated attempts extend the lock.
- Check the email inbox for a lock or verification notice.
- Reply to that notice with the requested information if one is present.
- Contact support if the lock remains after the stated period and no notice explains why.
Contact support when the lock does not clear after the stated period or when no notice explains the block.
Identity verification stuck or documents rejected
The player uploads identity documents and the status stays on pending, or a rejection message lists the document as unreadable.
- The photo is blurred, cropped, or shows glare on the text.
- The document is expired or the details do not match the account profile.
- A corner of the document is covered by a finger or a shadow.
- The file format or size is not accepted by the upload form.
- Only one side of a two-sided document was submitted.
- Retake the photo in bright, even light with the whole document inside the frame.
- Make sure no finger, shadow, or reflection covers the text or the photo.
- Check that the name, date of birth, and address on the document match the profile exactly.
- If the document is expired, use a current one instead.
- Submit both sides of a document that has information on the back.
- Save the image in a common format and keep the file size within the upload limit.
- Upload one document at a time and wait for the status to change before adding another.
- If a rejection reason is shown, fix that exact issue before re-uploading.
- Keep a copy of every document you send for your own records.
- Note the date of each upload so you can track the review.
- Do not send the same document repeatedly, as duplicates can slow the review.
- Contact support if the status has not changed after the stated review period or if a clear document is rejected again.
Contact support when a clear, valid document is rejected again or the review passes the stated period.
Keep your profile details and your payment method consistent from the first deposit, and most of these blocks never appear.